ENTERPRISE REFUND POLICY

At Daryo89 Ltd, we operate as an enterprise engineering consultancy and as a publisher of licensed software. Our work involves the immediate deployment of specialized architectural time, proprietary intellectual property (IP), highly secure server resources, and prepaid access to third-party AI infrastructure. Our refund protocols reflect that reality.

This Policy forms part of, and must be read together with, our Enterprise Terms & Conditions. Where you deal with us as a business, standard UK B2B commercial terms apply. Where you deal with us as a consumer, your statutory rights apply in addition to this Policy and are set out at Section 6. Nothing in this Policy removes or reduces those rights.

1. BLUEPRINTING & DEPLOYMENT SERVICES

• Strategic Blueprint Sessions: The £495 fee for a Phase 1 Strategic Blueprint Session is strictly non-refundable once the architectural blueprinting phase has commenced. This fee covers the forensic analysis, server-level telemetry tracking, AI citation mapping, and executive strategy time required to establish your architectural baseline.
• Deployment Deposits: The capital deposit required to commence a Phase 2 architectural deployment (typically 50%) is non-refundable. This secures your slot in our engineering queue, covers foundational software licensing (e.g., Kadence Pro, FluentCart), and allocates dedicated IONOS Cloud resources.
• In-Progress Terminations: Should a project be terminated by the Client after engineering has commenced, the Client assumes financial accountability for all architectural hours invested up to the termination date at our enterprise advisory rate (£125/hr).
• Final Deliverables & AI Visibility Packages: Entry-level AI Visibility deployments and finalized GEO data integrations provide core structural data (e.g., JSON-LD entity graphs, llms.txt, and llms-full.txt corporate corpuses). No refunds can be issued once these semantic architectures are engineered and deployed, as they constitute delivered, irreversible intellectual property that foundational AI models begin parsing immediately.

2. THE ENGINEERING GUARANTEE (LATENCY MITIGATION)

We operate on mathematical reality. When engaged specifically for Server Latency Mitigation & Securization on an existing asset, we measure your site’s performance before and after the engineering sweep using Google PageSpeed Insights and Core Web Vitals telemetry.

If we do not mathematically improve your performance metrics (Time to First Byte [TTFB], Largest Contentful Paint [LCP]), you will receive a 100% refund for that specific standalone service. We do not charge for failed latency mitigation.

3. AI-POWERED B2B ACQUISITION (TELEMETRY & AGENTS)

• Setup Engineering: The Phase 2 Acquisition Architecture setup fee (e.g., £750) covers the structural creation of server-side tracking, negative keyword lists, webhooks, and AI Agent contextual programming. It is entirely non-refundable once engineering is deployed.
• Algorithmic Volatility: While our primary mandate is to optimize for the lowest possible Cost Per Acquisition (CPA) and highest Share of Model (SOM), we cannot guarantee specific revenue returns or B2B contract volumes due to the autonomous nature of third-party advertising algorithms and dynamic generative market conditions.

4. MONTHLY INFRASTRUCTURE MANAGEMENT & AI RETAINERS

• AI Telemetry & Agent Licensing: Continuous AI visibility and autonomous prospecting require ongoing data validation. Retainers covering AISO telemetry and active AI sales agent governance operate on a rolling 30-day agreement.
• Termination Governance: To pause active AI deployments or infrastructure oversight, 30 days’ written notice is strictly required via the assigned Executive Channel.
• Continuity of Service: No pro-rated refunds are issued for partial months. Service, including Cloudflare Enterprise WAF protection, AI agent activity, and dedicated VPS routing, remains active until the end of the current billing cycle.
• Suspension of Assets: If a recurring payment fails, architectural maintenance and AI agent deployments are paused after 7 days. Re-establishing the secure perimeter may incur a structural re-onboarding fee.

5. D89 AI VISIBILITY SUITE (LICENSED SOFTWARE)

5.1. What You Are Buying

A paid Edition is sold as a Licence Key carrying a fixed, pre-allocated allowance of Analysis Tokens, valid for three (3) years. Both the Licence Key and its Tokens are digital content supplied immediately on cleared payment. Analysis Tokens are not sold separately, cannot be topped up, and have no cash value. Your ability to run Scans ends on the earlier of exhausting your Token allowance or the expiry of the three (3) year Licence Term; in either case a new Licence Key is required to continue.

5.3. Failed Analysis — Your Remedy

A Failed Analysis is a Scan for which a Token was consumed but which is recorded as failed in the Scan Log and flagged as incomplete on the Report, because our infrastructure did not complete the analysis through a fault on our side. The Scan Log is the authoritative record. If that happens to you:

• Open a support ticket from the same email address used to place the order for the Licence Key. We validate the ticket against the order record, so tickets from any other address cannot be actioned.
• Quote the Scan ID, your Licence Key, and the Target Site URL. The Scan ID appears on the Report and in the scan log panel of your plugin dashboard.
• Raise it within thirty (30) days of the Failed Analysis. Beyond thirty days the Scan falls outside our telemetry retention window, cannot be verified, and cannot be reinstated.
• We will interrogate the Scan Log against your Scan ID, identify which analysis did not complete, and reply stating the error recorded against it.
• Where the failure is verified we will, at our election, either reinstate the consumed Token or Tokens to your Licence Key, or deliver a full completed Report for that Scan. This is your sole and exclusive remedy and is provided instead of, not in addition to, a refund. Reinstated Tokens expire with the Licence Term like any other Token.

5.4. What Is Not a Failed Analysis

Where the Scan Log records a Scan as completed, no reinstatement is due. In particular:

• A low score, unfavourable findings, or recommendations you disagree with. A low score is a valid analytical result, not a fault, and does not entitle you to a refund or a reinstated Token.
• A Scan that could not read the Target Site because it was offline, password-protected, in maintenance mode, returning errors, or blocking us via robots.txt, WAF, firewall, rate-limiting, or bot protection — or because the URL submitted was wrong.
• A Scan interrupted by your own hosting, PHP configuration, cron failure, plugin conflict, or by deactivation of your Licence Key.
• A Scan run against a Target Site you were not authorised to scan.
• A Scan run on a Beta Channel build (Section 5.8).
• For the M Edition, a Scan that failed because your own Google, foundational AI, or Cloudflare credentials were exhausted, invalid, misconfigured, rate-limited, or suspended.

5.5. Free Edition

The Free Edition is supplied at no charge. No fee is paid, so no refund arises. Its Scan allowance is a discretionary courtesy metered by our infrastructure, is not an entitlement, and may be reduced, rate-limited, suspended, or withdrawn at any time without notice or compensation.

5.6. M Edition (Partner)

The M Edition includes an initial allowance of five (5) Analysis Tokens executed via our infrastructure; like every Token these are non-refundable. Beyond that allowance, unlocking full function requires you to configure your own Google, foundational AI, and Cloudflare credentials. You contract with those providers directly and pay them directly — we hold none of that capital and cannot refund it. The need to supply your own credentials is the designed behaviour of the Edition, is disclosed before purchase, and is not a fault or a ground for refund.

5.7. Agency Edition and End Clients

Under the Agency Edition you contract with your end clients in your own name and on your own terms. Daryo89 Ltd has no contractual relationship with your end clients and will not process a refund request from them. Any refund you offer an end client is a commercial decision of yours and does not create a corresponding claim against us. Tokens consumed on an end client’s site remain consumed.

5.8. Beta Channel (M Edition Only)

Beta Channel builds are supplied “as is” and “as available” to Partners who opt in voluntarily. They are excluded from every warranty and service level, and no refund, credit, or Token reinstatement arises from a Beta build’s behaviour, including a Scan that fails on one. Opting in is your choice; you may leave the Beta Channel at any time.

5.9. Licence Transfer on Sale of a Site

A Licence Key is bound to the order email address and is not transferable by sale or assignment. If you dispose of a site running the Suite, open a ticket from the order email address with reasonable documentary evidence of the sale; on verification we will deactivate the existing key and issue a replacement to the new owner carrying the Token balance remaining at deactivation, inheriting the unexpired remainder of the original three (3) year term. No refund arises on transfer, and Tokens already consumed are not reinstated.

5.10. If We Withdraw the Service

If we permanently discontinue the daryo89.com infrastructure for a paid Edition before the end of your Licence Term, we will give you no less than ninety (90) days’ notice to your order email address and will refund the unexpired portion of your Licence Key fee on a pro-rata basis. Analysis Tokens remain non-refundable in all circumstances.

5.11. Termination for Breach

Where we suspend or terminate a Licence Key because of a breach of the acceptable use provisions of our Terms — for example scanning a site you have no authority to scan, or interfering with licence validation or Token metering — no refund of the Licence Key fee is due and no Tokens are reinstated.

5.12. Suite Refund Matrix

This table is a summary for convenience. The operative terms are the Sections above and our Enterprise Terms & Conditions.

6. YOUR STATUTORY RIGHTS (CONSUMERS)

6.1. Immediate supply and the cancellation right. Licence Keys and their pre-allocated Analysis Tokens are digital content supplied immediately on cleared payment, so you can start using the Suite straight away. By accepting our Terms at checkout you expressly request that supply begins immediately and you acknowledge that, once supply has begun, you lose the statutory right to cancel that would otherwise apply to digital content. If you would prefer to keep your cancellation right, do not accept at checkout — contact us instead and we will arrange delayed supply.

6.2. Rights we cannot and do not exclude. Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015. If digital content we supply is faulty, not as described, or not of satisfactory quality, you are entitled to a repair or replacement and, where that is not possible or is not provided within a reasonable time, to a price reduction or a refund. The remedy at Section 5.3 is offered in addition to those rights, not instead of them.

6.3. Refund timing and method. Where a refund is due to you, we will make it within fourteen (14) days of accepting your claim, to the original payment method, unless you agree otherwise in writing.

6.4. Alternative dispute resolution. If we cannot resolve a complaint between us, you may be entitled to refer the matter to an alternative dispute resolution provider. Contact us at the address in Section 10 and we will tell you what is available.

7. NON-REFUNDABLE PAYMENT GATEWAY FEES

Daryo89 Ltd utilizes high-tier payment processors (Stripe/PayPal) for card transactions. These providers charge non-recoverable fees on every transaction. In the event of a Client-requested and Executive-approved refund (e.g., accidental overpayment), Daryo89 Ltd does not absorb these third-party costs.

A Payment Administration Fee will be deducted from card/PayPal refunds to match the exact processing rate incurred (typically 1.5% to 3.25%).

8. INTELLECTUAL PROPERTY & IMMEDIATE DELIVERY

For one-off architectural reports, WebMCP frameworks, structured AI Visibility packages (JSON-LD), strategic blueprints, and Suite Reports, delivery is immediate and irreversible. These assets contain proprietary intellectual property and executable data architectures that cannot be un-seen or returned to the Consultancy.

Where you are a consumer, you are asked at checkout to expressly request immediate delivery and to acknowledge that doing so ends any statutory cancellation right in respect of that content, as set out at Section 6.1. We do not treat that right as waived unless you have given that acknowledgement. Your rights in respect of faulty or misdescribed content are unaffected in every case.

9. CHARGEBACKS & ABUSE

If you believe a charge is wrong, contact us first — we resolve legitimate errors quickly and without argument. Where a chargeback or payment reversal is raised against an order under which Analysis Tokens have already been consumed or engineering has already been delivered, we may suspend or terminate the Licence Key or engagement immediately and recover the value of what was consumed, the reversed amount, and any gateway fees incurred, as a debt. Raising a chargeback does not affect your statutory rights and does not prevent you using Section 6.

10. HOW TO REQUEST A REFUND

• Suite Licence Keys and Tokens: open a ticket from the email address used to place the order, quoting your Licence Key and, for a Failed Analysis, the Scan ID. See Section 5.3.
• Consultancy services: write to the Lead Architect at d.lapegna@daryo89.com quoting your invoice or proposal reference.
• What happens next: we will acknowledge within two (2) Standard Engineering Days and give you a reasoned decision within ten (10) Standard Engineering Days. Standard Engineering Days and Standard Engineering Hours are defined in our Service Level Agreement.
• If approved: refunds are issued to the original payment method within fourteen (14) days of acceptance.
• If declined: we will tell you why, in writing, and point you to the Section of this Policy or Clause of our Terms that applies.

11. EXECUTIVE RESOLUTION

We are committed to the incontrovertible success of your digital infrastructure. If you feel our deliverables have not met the agreed technical baseline outlined in your architectural blueprint, or that a Report has not performed as described, please contact the Lead Architect directly at d.lapegna@daryo89.com to initiate a strategic review.