ENTERPRISE REFUND POLICY
At Daryo89 Ltd, we operate strictly as an enterprise engineering consultancy. Our work involves the immediate deployment of specialized architectural time, proprietary intellectual property (IP), and highly secure server resources. As such, our financial operations and refund protocols are governed by standard UK B2B commercial regulations.
1. BLUEPRINTING & DEPLOYMENT SERVICES
- Strategic Blueprint Sessions: The £495 fee for a Phase 1 Strategic Blueprint Session is strictly non-refundable once the architectural blueprinting phase has commenced. This fee covers the forensic analysis, server-level telemetry tracking, AI citation mapping, and executive strategy time required to establish your architectural baseline.
- Deployment Deposits: The capital deposit required to commence a Phase 2 architectural deployment (typically 50%) is non-refundable. This secures your slot in our engineering queue, covers foundational software licensing (e.g., Kadence Pro, FluentCart), and allocates dedicated IONOS Cloud resources.
- In-Progress Terminations: Should a project be terminated by the Client after engineering has commenced, the Client assumes financial accountability for all architectural hours invested up to the termination date at our enterprise advisory rate (£125/hr).
- Final Deliverables & AI Visibility Packages: Entry-level AI Visibility deployments and finalized GEO data integrations provide core structural data (e.g., JSON-LD entity graphs,
llms.txt, andllms-full.txtcorporate corpuses). No refunds can be issued once these semantic architectures are engineered and deployed, as they constitute delivered, irreversible intellectual property that foundational AI models begin parsing immediately.
2. THE ENGINEERING GUARANTEE (LATENCY MITIGATION)
We operate on mathematical reality. When engaged specifically for Server Latency Mitigation & Securization on an existing asset, we measure your site’s performance before and after the engineering sweep using Google PageSpeed Insights and Core Web Vitals telemetry.
If we do not mathematically improve your performance metrics (Time to First Byte [TTFB], Largest Contentful Paint [LCP]), you will receive a 100% refund for that specific standalone service. We do not charge for failed latency mitigation.
3. AI-POWERED B2B ACQUISITION (TELEMETRY & AGENTS)
THIRD-PARTY MEDIA EXCLUSIONS: Daryo89 Ltd provides the strategic engineering, tracking pipelines, and telemetry management for acquisition campaigns. We do not collect or manage your actual “Ad Spend” or base software licensing fees. Therefore, we cannot refund capital paid directly to third-party networks or AI platforms (e.g., Google, Meta, Microsoft, Artisan, OpenAI, Anthropic).
- Setup Engineering: The Phase 2 Acquisition Architecture setup fee (e.g., £750) covers the structural creation of server-side tracking, negative keyword lists, webhooks, and AI Agent contextual programming. It is entirely non-refundable once engineering is deployed.
- Algorithmic Volatility: While our primary mandate is to optimize for the lowest possible Cost Per Acquisition (CPA) and highest Share of Model (SOM), we cannot guarantee specific revenue returns or B2B contract volumes due to the autonomous nature of third-party advertising algorithms and dynamic generative market conditions.
4. MONTHLY INFRASTRUCTURE MANAGEMENT & AI RETAINERS
- AI Telemetry & Agent Licensing: Continuous AI visibility and autonomous prospecting require ongoing data validation. Retainers covering AISO telemetry and active AI sales agent governance operate on a rolling 30-day agreement.
- Termination Governance: To pause active AI deployments or infrastructure oversight, 30 days’ written notice is strictly required via the assigned Executive Channel.
- Continuity of Service: No pro-rated refunds are issued for partial months. Service, including Cloudflare Enterprise WAF protection, AI agent activity, and dedicated VPS routing, remains active until the end of the current billing cycle.
- Suspension of Assets: If a recurring payment fails, architectural maintenance and AI agent deployments are paused after 7 days. Re-establishing the secure perimeter may incur a structural re-onboarding fee.
5. NON-REFUNDABLE PAYMENT GATEWAY FEES
Daryo89 Ltd utilizes high-tier payment processors (Stripe/PayPal) for card transactions. These providers charge non-recoverable fees on every transaction. In the event of a Client-requested and Executive-approved refund (e.g., accidental overpayment), Daryo89 Ltd does not absorb these third-party costs.
A Payment Administration Fee will be deducted from 100% of all card/PayPal refunds to match the exact processing rate incurred (typically 1.5% to 3.25%).
Corporate Recommendation: To ensure zero deductions and absolute capital efficiency in the event of a transaction error, all Enterprise and Clinic invoices should be settled via Direct Bank Transfer (BACS).
6. INTELLECTUAL PROPERTY & TRANSFERS
For one-off architectural reports, WebMCP frameworks, structured AI Visibility packages (JSON-LD), or strategic blueprints, the right to a cooling-off period is waived immediately upon delivery of the digital file. These assets contain proprietary intellectual property and executable data architectures that cannot be “un-seen” or returned to the Consultancy.
7. EXECUTIVE RESOLUTION
We are committed to the incontrovertible success of your digital infrastructure. If you feel our deliverables have not met the agreed technical baseline outlined in your architectural blueprint, please contact the Lead Architect directly at d.lapegna@daryo89.com to initiate a strategic review.
