REFUND POLICY
At Daryo89 LTD, we operate as an enterprise engineering consultancy. Our work involves the deployment of specialized time, proprietary architectural intellectual property, and high-performance server resources. As such, our refund policy is governed by standard UK B2B commercial regulations.
1. DIAGNOSTIC & DEPLOYMENT SERVICES
Applicable to: Digital Liability Audits, Sovereign Web Architecture, and GEO Implementation.
- Liability Audits: The £495 fee for a Digital Liability Audit is strictly non-refundable once the diagnostic phase has commenced. This fee covers the forensic analysis and executive strategy time required to establish your architectural baseline.
- Deployment Deposits: The capital deposit required to commence an architectural deployment (typically 50%) is non-refundable. This secures your slot in our engineering queue and allocates dedicated cloud resources.
- In-Progress Terminations: Should a project be terminated by the Client after engineering has commenced, the Client is liable for all architectural hours invested up to the termination date at our enterprise rate (£125/hr).
- Final Deliverables: No refunds can be issued once an asset has been deployed to a live production environment or once Knowledge Graph telemetry has been integrated.
2. MONTHLY INFRASTRUCTURE RETAINERS
Applicable to: Digital Infrastructure Management, GEO Retainers, and Performance Acquisition.
- Termination Governance: Retainers operate on a rolling 30-day agreement. Termination requires 30 days’ written notice via the assigned Executive Channel.
- Continuity of Service: No pro-rated refunds are issued for partial months. Service, including Cloudflare Enterprise WAF protection and dedicated VPS routing, remains active until the end of the current billing cycle.
- Suspension of Assets: If a recurring payment fails, architectural maintenance is paused after 7 days. Re-establishing the secure perimeter may incur a diagnostic re-onboarding fee.
3. NON-REFUNDABLE PAYMENT GATEWAY FEES
Daryo89 LTD utilizes high-tier payment processors (Stripe/PayPal) for card transactions. These providers charge non-recoverable fees on every transaction. In the event of a Client-requested refund (e.g., accidental overpayment), Daryo89 LTD does not absorb these third-party costs.
A Payment Administration Fee will be deducted from 100% of all card/PayPal refunds to match the exact processing rate (typically 1.5% to 3.25%).
Corporate Recommendation: To ensure zero deductions in the event of a transaction error, all Enterprise and Clinic invoices should be settled via Direct Bank Transfer (BACS).
4. INTELLECTUAL PROPERTY & TRANSFERS
For one-off digital reports or architectural blueprints, the right to a cooling-off period is waived immediately upon delivery of the digital file, as these assets contain proprietary intellectual property that cannot be “un-seen” or returned.
5. EXECUTIVE RESOLUTION
We are committed to the success of your infrastructure. If you feel our deliverables have not met the agreed technical baseline, please contact the Lead Architect directly at d.lapegna@daryo89.com to initiate a strategic review.
