REFUND POLICY

Effective Date: 06 January 2026

At Daryo89 LTD, we pride ourselves on delivering strategic value. As a consultancy selling time, technical expertise, and intellectual property, our refund policy is structured to reflect the B2B nature of these digital services.

1. PROJECT SERVICES

Applicable to: Strategic Web Design, SEO Audits, and Campaign Launch Packs.

  • Deposits are Non-Refundable: The 50% deposit required to book a project is strictly non-refundable. This secures your place in our production schedule, covers initial research/discovery costs, and allocates server resources.
  • Mid-Project Cancellation: If you cancel a project after work has commenced but before completion, you are liable for all billable hours invested up to that point at our standard rate (£100/hr). If this amount exceeds the initial deposit, an additional balancing invoice will be issued.
  • Completed Deliverables: Once a website is launched to a live server, a Campaign is activated, or a Strategy Audit is delivered, no refunds can be issued as the service is deemed fully consumed.

2. MONTHLY RETAINERS

Applicable to: Managed Web Care (Essential, Performance, Elite Growth), SEO Retainers, and PPC Management.

  • Cancellation Notice: Services operate on a rolling 30-day contract. You may cancel at any time with 30 days’ written notice via your Client Portal or email.
  • No Partial Refunds: We do not offer pro-rated refunds for partial months. Your service (including hosting, security protection, and premium license keys) will continue until the end of your current billing cycle.
  • Failed Payments: If a recurring payment fails, we provide a 7-day grace period. After this, services are suspended. Reactivation may incur a setup fee.

3. NON-REFUNDABLE TRANSACTION FEES

In the event that a refund is granted (whether due to a cancellation request or an accidental duplicate payment), Daryo89 LTD is charged non-recoverable transaction fees by our payment processors.

We do not absorb these costs. The following Administration Fees will be deducted from 100% of all refunds processed via Card or PayPal:

  • Stripe Transactions: Approximately 1.5% to 3.25% + £0.20 per transaction (depending on card type).
  • PayPal Transactions: Approximately 2.9% + £0.30 per transaction.
Transparency Note: This fee is not a penalty; it is the exact cost charged to us by the payment provider which they do not return. To avoid this risk, we recommend paying via Direct Bank Transfer (BACS).

4. DIGITAL PRODUCTS

For instant downloads (e.g., Reports, Templates, Digital Assets), you waive your right to a 14-day cooling-off period immediately upon downloading the file, in accordance with UK Consumer Contracts Regulations.

5. DISPUTE RESOLUTION

If you are unhappy with our work, please contact us immediately at d.lapegna@daryo89.com. We are committed to working with you to resolve any issues professionally before they escalate.

DARYO89 LTD | Company No: 14758584 | Registered Trade Mark: UK00004255208