REFUND POLICY

Effective Date: 14 December 2025

At Daryo89 LTD, we pride ourselves on delivering strategic value. As a consultancy selling time, technical expertise, and intellectual property, our refund policy is structured to reflect the B2B nature of these digital services.

1. PROJECT SERVICES

Applicable to: Strategic Web Design, SEO Audits, and Campaign Launch Packs.

• Deposits are Non-Refundable: The 50% deposit required to book a project is strictly non-refundable. This secures your place in our production schedule, covers initial research/discovery costs, and allocates server resources.
• Mid-Project Cancellation: If you cancel a project after work has commenced but before completion, you are liable for all billable hours invested up to that point at our standard rate (£100/hr). If this amount exceeds the initial deposit, an additional balancing invoice will be issued.
• Completed Deliverables: Once a website is launched to a live server, a Campaign is activated, or a Strategy Audit is delivered, no refunds can be issued as the service is deemed fully consumed.

2. MONTHLY RETAINERS

Applicable to: Managed Web Care (Essential, Performance, Elite Growth), SEO Retainers, and PPC Management.

• Cancellation Notice: Services operate on a rolling 30-day contract. You may cancel at any time with 30 days’ written notice via your Client Portal or email.
• No Partial Refunds: We do not offer pro-rated refunds for partial months. Your service (including hosting, security protection, and premium license keys) will continue until the end of your current billing cycle.
• Failed Payments: If a recurring payment fails, we provide a 7-day grace period. After this, services are suspended. Reactivation may incur a setup fee.

3. DIGITAL PRODUCTS

For instant downloads (e.g., Reports, Templates, Digital Assets), you waive your right to a 14-day cooling-off period immediately upon downloading the file, in accordance with UK Consumer Contracts Regulations.

4. DISPUTE RESOLUTION

If you are unhappy with our work, please contact us immediately at d.lapegna@daryo89.com. We are committed to working with you to resolve any issues professionally before they escalate.